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Blog

March 18, 2021
March 18, 2021

The Ripple Effect of Out-of-Stocks in Retail

When a customer can’t find what they came to buy at your store, the impact can ripple in far-reaching ways, beyond a single instance of a lost sale.

The Stanish Inquisition Ep. 18 - Greg Van Horn: The Cost of Learning Media
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Podcasts

Going Omnichannel & the Cons of Convenience

Many retailers spent the better part of 2020 tasking their programmers with constant innovation. Asking them to code day and night to catch up to the demands of adding ecommerce offerings to the mix of brick-and-mortar retail. While admirable to see so many rising to the challenge of rapidly innovating needed to meet customer needs – it also put many to the test.

Many retailers spent the better part of 2020 tasking their programmers with constant innovation. Asking them to code day and night to catch up to the demands of adding ecommerce offerings to the mix of brick-and-mortar retail. While admirable to see so many rising to the challenge of rapidly innovating needed to meet customer needs – it also put many to the test.

Companies were forced to review operations and develop training to help ready employees for this new version of their workday. All that comes with added costs that cut into profits. Working smarter, not harder, has never been more critical than in our current marketplace.

As mentioned in our last post, there’s a high level of complexity added when omnichannel solutions are offered. Mixing the inventories of shelves in-store with those of fulfillment centers to pick a customer order adds a risk to the whole customer experience. How can you know if an item that was shown as in-stock on your website will actually be on the shelf when your picker attempts to fill a curbside or BOPIS order?

The introduction of online order fulfillment from brick-and-mortar locations created a rise in the need to hire and train employees for new roles in order picking, packing and delivery. Ensuring they're familiar with the tech being used; training them to make the best selections and good substitute items when they encounter common (read: costly) out-of-stocks.

Retailers would be wise to invest in a real-time inventory management system to help. That piece is critical moving forward to ensure the best possible on-shelf availability results and shopping experiences for customers. With so much shared activity, where in-store customers and order pickers are competing for the same products at shelf, communication and transparency need to be the foundation of a smooth omnichannel operation. Where data is shared between supplier partners and retailers, that information must be transmitted cleanly, clearly and in real-time. Anything less? You risk sending your valuable customers to a competitor.

Pipeline 2.16.21-01

If that's not enough, retailers must also determine how best to deal with item returns mid-pandemic, when merchandise is being touched by multiple people and the possibility of coronavirus lingering on surfaces remains a concern for many. Some companies have began to adapt. Many created longer return windows and holding areas for items to be isolated from stock, to ensure sterilization before returning to sales floor. In some cases, retailers choose to "damage out" the merchandise and destroy product to prevent consumption or resale.

Either way, online returns are costly for retailers. According to a recent report from NRF, ecommerce sales in 2020 accounted for 14% of US retail purchases made, at $565 billion. $102 billion of merchandise purchased online was returned, and $7.7 billion of those transactions were labeled as fraudulent.

All of these things add up. Some companies have added fees or offer “express service” fee options for these conveniences, to help cover the additional payroll burden that’s been created. Some have just added to the cost of doing business. But all still face the challenge to continue innovating. Whether it’s through creation of some new personalized service, customization or just developing a more seamless experience between online and in store, we’re all looking for ways to surprise and delight to keep those customers coming back.

That goal doesn't have to be a pipe dream. Movista offers direct pipelines so every retail stakeholders  can have an advantage against uncertainty. Our all-in-one execution solution will allow any company size to stay on the same page to ensure customers get what they want, when they want it. If you're ready to take that first step towards a complete omnichannel experience across the board, let's talk!

 

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The Stanish Inquisition Ep. 17 - JazzyJaeNWA: Doing the Most

December 10, 2020

The Stanish Inquisition Ep. 17 - JazzyJaeNWA: Doing the Most

 
 

 

Local NWA Influencers, Jasmine Hudson & Jae Merchant, join Movista CEO & co-founder, Stan Zylowski, on this week’s episode of The Stanish Inquisition podcast. Listen in as the three long-time NWA gurus talk about what they’re bringing to this big party we call life.  

For their thousands of followers on Instagram & Facebook, JazzyJaeNWA is the go-to hook-up on the latest & greatest events, art, food & fun in Northwest Arkansas. The business partners & BFFs also run the Black-Owned Business Directory BlackOwnedNWA communities -- to amplify local black-owned businesses & connect people new to the area with churches, doctors, barbers, hair salons & more. Most recently, Jasmine & Jae joined forces with their friend, Madia Willis, to launch their own business, Black Paper Party, featuring paper goods, ornaments & more "for the culture."

Whether they're exploring events to share their experiences with the rest of us, taking part in Market Days downtown or volunteering at non-profits, like Havenwood, the dynamic duo brings joy & celebration to everything they do in NWA. Don’t miss this episode of The Stanish Inquisition to learn more about what’s in store for Jasmine & Jae as we head into 2021.   

 

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The Stanish Inquisition Ep. 16 - Josh Vest: Providing More Pathways to Graduation

October 13, 2020

The Stanish Inquisition Ep. 16 - Josh Vest: Providing More Pathways to Graduation

For students who just need something a little different than the traditional high school setting, Josh Vest and his team are heavily invested in keeping those students involved, active and on-track to graduate.
 
In this episode of The Stanish Inquisition, Movista CEO & co-founder Stan Zylowski digs in deep on the hot topic of education with a certified expert.
 
Listen in and hear how the Bentonville K-12 schools are supporting students by offering the Gateway and Virtual Learning programs to open up opportunities for students who may otherwise be at risk of dropping out or falling behind.
 
 

 

 

 

 

The Stanish Inquisition Ep. 15 - Teresa Hudson: Real, Relevant Learning

September 17, 2020

The Stanish Inquisition Ep. 15 - Teresa Hudson: Real, Relevant Learning

This week on The Stanish Inquisition, we get to know Teresa Hudson, the Program Director at Ignite Professional Studies in Bentonville, AR. She joins Movista co-founder & CEO, Stan Zylowski, to discuss the unique, pioneering, powerful way Ignite sets up high school students for success. (We've experienced the excellence firsthand through our partnership with Ignite. Check out our Product & Design intern's wrap-up of her time on the team!)

Get to know a little bit of the story behind this educational trailblazer & hear how Ignite is transforming education in NWA.

 

 

 

 

 

Additional Resources

   

Movista helps customers improve out of stocks by 17%

   
   

Quick Retail Execution Checklist

   
   

The Ultimate Guide to Flawless Retail Execution

   

Flawless retail execution.
End-to-end visibility.
Insight and optimization.